NZ Diploma in Hospitality & Tourism Management, Level 6
Gain professional knowledge and business management skills to work in roles across a range of tourism & hospitality businesses.
Introduction
Hospitality & Tourism offer exciting & dynamic career opportunities.
In this course, we look at strategies to ensure excellence in customer service standards, leadership management skills and mentoring tools to train junior staff.
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In the wine and beverages module, you complete the WSET Award in Wine, Level 2 and explore the wines of the world. The advanced customer service module teaches you to have more confidence with technical and presentation skills – silver service, gueridon and mixology.
Modules
Building Effective Teams
Professional development and training of junior staff is the key to building an effective and customer-focused team. In this module, we look at advanced food and beverage skills to ensure excellence in customer service along with how to mentor junior staff and develop training plans.
You will gain first-hand experience planning, organizing and supervising events for NZSFW. You will study in detail, how to plan and deliver a special event including developing run-sheets and participating as part of the organizational team.
Leadership Strategies
Communication within a business takes many forms and is essential for success in business today. This module explores leadership and communication strategies to facilitate positive staff relationships and enhance workplace culture. It introduces skills to aid consultation and negotiation practices.
Management Accounting
Confidence in understanding and interpreting financial performance and profitability is key to business success. This module consists of hands-on workshops to explain and practice management accounting, interpretation of financial accounts, ratios, product pricing analysis.
Innovation in Management
Business performance in hospitality is fast-paced and dynamic and requires businesses to act quickly with clear communication strategies when implementing change. This module looks in depth at contemporary issues around business innovation and entrepreneurship within the hospitality and tourism sector.
Future Business Strategies
Innovation in new product development and continuous improvement processes are some of the strategies that enable a business to look forward to future opportunities. In this module, we will look at hospitality marketing, design and investment in new products and review existing products to ensure long term business profitability. Students will get their own opportuniity to research a new product development and prepare a business case with details of capital costs, budgets along with a sales and marketing plan.
Career Opportunities
Graduates will be suitable for junior management roles across a range of hospitality & tourism businesses including kitchens, restaurants, bars, cafes, accommodation, catering, hotels & event management.
PATHWAYS TO FURTHER STUDY
Graduates can return to NZSFW to gain culinary skills by completing the Certificate in Cookery Level 4 or progress to a Bachelor’s Degree within a NZ University.
Page Updated: 14 Nov 2025
PROGRAMME START DATES
July 2026
- Semester One: 6 July 2026 - 4 November 2026
- Semester Two: 1 February 2027 - 26 May 2027
COURSE SCHEDULE
- Monday & Tuesday: 9am - 5:30pm
- Wednesday: 9am - 12.30pm
- Work placement: 175 hours
